You can purchase our products through our website and pay by credit card, Paypal or Bizum.
Frequently Asked Questions about payment methods and discounts
I saw that there is a discount when I place my first order, where can I get it?
You can subscribe to our community here and you will receive by mail the discount code for your first purchase. You can even receive exclusive benefits and content for belonging to our community. Remember to leave a few minutes of margin and check your spam or junk mail.
Can I accumulate different promotional codes in the same order?
It is not possible to accumulate more than one discount coupon in the same order and in promotional periods.
Frequently Asked Questions about shipping and returns
What is the shipping cost?
SHIPPING TO SPAIN
Mooish includes shipping costs for all orders over 59€.
- SPAIN (Peninsula): 3,95€. Free shipping from 59€.
- SPAIN (Balearic Islands): 4,95€. Free shipping from 59€.
Currently we do not ship to the Canary Islands, Ceuta and Melilla.
In Spain packages will be sent through Correos Express and will be delivered within 24/72 working hours depending on the area where you live.
- Peninsula 24-72 working hours
- Balearic Islands 48h-96h working day
INTERNATIONAL SHIPMENTS
| PORTUGAL, ITALY, GERMANY, FRANCE, POLAND, CZECH REPUBLIC | 8,95€ |
| BELGIUM, LUXEMBOURG, THE NETHERLANDS, DENMARK, SWEDEN, FINLAND, AUSTRIA, IRELAND | 9,95€ |
Do you ship outside Spain?
Yes, we ship to the European Union (EU). You can find the products and conditions here.
Can I exchange or return a product?
You have 15 days from the time you place the order, if it does not fit you, you can contact us and make the exchange or return as long as the product has not been used. For packs, it is important that you return all the products that came inside the pack; partial returns of a pack are not allowed.
Frequently Asked Questions aboutorders
How long does it take for an order to arrive?
In Spain, packages will be sent through Correos Express and will be delivered within 24-72 working hours depending on the delivery zone.
I placed an order and I want to know where my shipment is.
If you left your email address when you placed your order, you will receive several tracking notifications about your order. Occasionally, they also send you an sms with the approximate day and time of delivery.
Frequently Asked Questions about products
Are Mooish products vegan and cruelty free?
All Mooish products are vegan, meaning that they do not contain any ingredients of animal origin and of course they are cruelty free, which means that they have not been tested on animals, because it is an illegal practice in the cosmetic industry in Europe since 2013.
I have dry, oily skin, with rosacea... Will your products work for me
Mooish products are designed to suit all skin types, including dry, oily and rosacea skin.
Our priority is to ensure that our products are suitable for everyone, from mature to sensitive skin, and even those undergoing cancer treatment.
Mooish makeup is designed to enhance natural beauty and achieve a “second skin” effect. We do not seek to simply cover or conceal, but to unify the skin tone while maintaining its unique characteristics. Our products will give you a fresh and rested look, as if you’ve had many hours of sleep.
Are the products suitable for pregnant women?
All Mooish products are suitable for pregnant and breastfeeding women. Most of the ingredients we use are oils and actives that are completely safe for you and your baby. But of course
if you have any doubts, we invite you to ask your doctor to give you his or her opinion.
How do I know if a Mooish product will cause an allergic reaction?
At Mooish, we strive to formulate our products with gentle, skin-friendly ingredients, especially for those with sensitive and reactive skin. However, it is important to note that some people may be allergic to specific compounds, even in very small or trace amounts. We cannot guarantee that you will not experience an allergic reaction.
If you know of any specific allergies you may have, you can check the ingredient list (INCI) on all of our product pages. We are here to help you with any questions you may have, and if we cannot provide you with an answer, we will recommend that you consult your medical specialist.
For those with very reactive skin, we recommend performing a patch test on your forearm for one day before applying the product to ensure its safety. If you experience any reaction, we offer a 15-day period to return the product and refund the price of the product along with shipping costs. Your satisfaction and safety are our top priorities.
